Each floral craft and toy in our collection is uniquely handmade by children, making inventory naturally limited. If an item becomes unavailable after ordering, we'll notify you within 3 business days with these options: (1) A similar handmade alternative from our young creators, (2) Full refund, or (3) Store credit for future purchases. Given the handmade nature of our products, we appreciate your understanding when popular items sell quickly.
To ensure each handmade item meets our quality standards, orders typically process within 5-7 business days (10-14 days during holiday seasons). You'll receive shipping confirmation with tracking once your child-crafted items are carefully packaged. For seasonal floral collections, specific processing timelines will be noted during checkout.
We use gentle handling carriers to protect these delicate handmade creations. Domestic shipments take 7-10 business days after processing, while international orders require 14-21 business days. Each package includes special care instructions to preserve the floral elements in our crafts - we recommend supervising young recipients during unboxing.
Understanding the sentimental value of children's handmade items, we offer a 21-day return window from delivery date. To be eligible, items must be unused with original packaging and floral components intact. Due to the unique nature of each piece, exchanges are only possible for damaged items and may take additional processing time. Personalized crafts cannot be returned.
Every floral craft undergoes three-stage quality checks by our team before shipping: (1) Structural integrity testing, (2) Floral arrangement stability, and (3) Child-safety evaluation for toys. While we use durable materials, some natural elements may require gentle handling - we provide detailed care cards with each shipment.
For questions about our children's crafts or assistance with orders, please email [email protected]. Our floral specialists typically respond within 48 hours, with extended response times during seasonal peaks when our young artisans are busiest creating new collections.
