Customer Service Policy


At solvolas.shop, we believe exceptional service is as essential as our Trendy Items and Nightclub Style collections. This policy outlines how we support you—from browsing Fashionable New Products to resolving post-purchase issues.

Product Availability

We update inventory in real-time, but high-demand items (e.g., limited-edition Fashionable New Products) may sell out quickly. If your order includes an out-of-stock item, we’ll email you within 24 hours to offer: (1) a substitute from our Trendy Items or Nightclub Style collections, (2) a raincheck for restocks, or (3) a full refund. We prioritize transparency to keep you informed about your favorite trends.


Pricing & Updates

All prices are in USD and include taxes. We may adjust prices to reflect trend demand (e.g., increasing Nightclub Style dress prices during peak event season) or correct errors (e.g., accidental $1 listings for Trendy Items). If you’re charged incorrectly, we’ll refund the difference or cancel the order with a full refund—your satisfaction is our priority.


Order Processing

Orders are processed in 2–5 business days (2 days for in-stock Trendy Items, 5 days for pre-ordered Fashionable New Products). Once processed, you’ll receive a shipping confirmation with tracking info. For urgent Nightclub Style orders, select expedited shipping at checkout to reduce processing time to 1–2 business days.


Shipping Support

We offer standard (7–14 days) and expedited (3–7 days) shipping. Shipping fees are calculated at checkout based on order total (free for orders over $60 for standard, $100 for expedited). For international orders, we’ll help estimate customs duties but cannot cover them—we want you to rock your Nightclub Style outfit without hidden costs.


Intellectual Property & Content

All site content—product descriptions for Trendy Items, images of Nightclub Style outfits, and our logo—is protected by law. We monitor for unauthorized use (e.g., reposting our Fashionable New Products images) and take action to preserve the integrity of our brand and your trendsetting experience.


Limitation of Liability

While we strive for perfection, we’re not liable for: (1) delays caused by carriers or customs (common with international Nightclub Style orders), (2) damage from improper use (e.g., staining a Trendy Item with makeup), or (3) errors in third-party links (e.g., influencer pages). We’ll assist with resolutions but cannot assume responsibility for external factors.