Welcome to Solvolas! We specialize in handmade floral crafts and toys created by children. By placing an order with us, you agree to these terms.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal payments. Your payment must be successfully processed before we begin preparing your order. For security reasons, we may occasionally require additional verification for certain transactions. All transactions are encrypted for your protection, and we do not store your full payment details on our servers.
After placing your order, you will receive an automatic email confirmation containing your order details. Please review this carefully as it serves as your official receipt. Due to the handmade nature of our products, we require 3-5 business days to carefully prepare and package your items before shipping. During peak seasons, processing may take up to 7 business days. You will receive a shipping confirmation with tracking information once your order leaves our facility.
We ship worldwide using trusted carriers. Domestic orders typically arrive within 5-10 business days after processing. International shipping may take 2-4 weeks depending on destination and customs processing. All shipping times are estimates and not guaranteed. Some remote locations may experience longer delivery times. Shipping costs are calculated at checkout based on your location and order weight. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.
We accept returns within 21 days of delivery for unused items in original packaging. To initiate a return, please email [email protected] with your order number. You will be responsible for return shipping costs unless the item arrived damaged or incorrect. Refunds will be issued to your original payment method within 14 business days of receiving the returned items. Exchanges are subject to product availability. Personalized or custom items cannot be returned unless defective.
All our floral crafts and toys are handmade by children with supervision. While we maintain high quality standards, please understand that minor variations in color, size, and design are part of their unique charm. Product images on our website are as accurate as possible, but screen settings may affect how colors appear. Dimensions and weights are approximate. Some items may contain small parts not suitable for children under 3 years.
For any questions about your order or these terms, please contact us at [email protected]. We typically respond within 2 business days. Our customer service hours are Monday-Friday, 9AM-5PM EST.
