At solvolas.shop and www.solvolas.shop ("we", "our", "us"), we are committed to protecting the privacy of our customers, especially children who create and enjoy our floral handmade crafts and toys. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, make purchases, or interact with our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
We collect various types of personal information to provide a safe and enjoyable experience for children and their families:
Personal Details: Name, email address, billing and shipping addresses, phone number (for order confirmations only), and payment information processed through secure gateways.
Account Information: If parents/guardians create an account, we collect username and password details with enhanced security measures.
Order Information: Purchase history of floral craft kits and children's toys to improve product recommendations.
Device Information: IP address, browser type, and operating system data collected through child-safe analytics tools.
Cookies: Non-intrusive cookies used only for basic site functionality and security, with no behavioral tracking of children.
We use collected information exclusively for legitimate business purposes:
Processing orders with extended handling times (5-7 business days) due to the handmade nature of our floral crafts.
Providing order updates and shipment tracking (standard shipping takes 10-15 business days internationally).
Offering a generous 21-day return policy for unused craft materials and toys (from delivery date).
Improving our product line of child-safe floral crafts through anonymous usage data.
Responding to customer service inquiries about craft instructions or toy safety.
Complying with COPPA (Children's Online Privacy Protection Act) and other child protection regulations.
We maintain strict confidentiality standards when handling information:
Payment Processors: Secure third-party services for transaction processing only.
Shipping Partners: Necessary address sharing for delivering craft kits and toys.
Legal Requirements: Only when mandated by law enforcement or child protection agencies.
We never sell or share children's information with marketers, advertisers, or data brokers.
We use minimal, essential cookies for:
Shopping cart functionality for craft supply orders.
Basic website security measures.
No third-party tracking cookies are used on children's product pages.
We implement specialized protections for our young customers:
All online transactions use 256-bit SSL encryption.
Parental consent verification for any account creation.
Regular security audits of our craft product database.
Parents/guardians may:
Review personal information collected about their child.
Request deletion of craft project data.
Withdraw consent for information processing.
Contact us at [email protected] for any privacy requests.
We may update this policy to reflect changes in our handmade craft business or legal requirements. Significant changes will be notified to account holders via email.
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